This policy statement (the “Policy”) sets out the privacy policies and practices for Westbank Corp and its subsidiaries and affiliates (collectively, “Westbank”) with respect to the collection, use and disclosure of personal information. This policy may be updated by Westbank giving reasonable notice of the revised Policy (including by e-mail or by posting at Westbank’s project website Joyce at joyca.ca), and this Policy may be supplemented or modified by agreements entered into between Westbank and an individual from time to time. Personal information is any information about an identifiable individual, as defined under the Personal Information Protection Act (BC) or other applicable laws.
1. Privacy Officer
The Privacy Officer is responsible for ensuring Westbank’s compliance with this policy statement. Privacy Officer Suite 501 - 1067 West Cordova St. Vancouver, BC, V6C 1C7 Tel: (604) 685-8986 Fax: (604) 893-1708
2. Collection, Use and Disclosure Purposes
Except where otherwise required or permitted by law, Westbank will inform individuals of the purposes for the collection, use or disclosure of the individual’s personal information, prior to collecting, using or disclosing that personal information. Westbank collects information from customers and potential customers through various means including guest registration sign-up sheets, campaign registrations, web-form registrations, purchase and sale agreements and customer survey responses. The type of information collected will vary depending on the means through which an individual submits his/her personal information. The type of information collected may include an individual’s name, residential address, e-mail address, home phone number, occupation, employment status, age group, current residential ownership details, whether first time buyer, financial and credit information, real estate investment purposes and preferences, preferred marketing mediums and specific comments. For security reasons, Westbank may also utilize video surveillance to monitor its premises from time to time. Westbank uses information collected from customers and potential customers to provide products or services, to respond to requests for information regarding Westbank’s products and services, for input on preferred features for future developments, mailing contacts for Westbank publications and newsletters, special events marketing and other marketing research activities, and for additional purposes that may be identified at or before the time that the information is collected. Westbank also uses personal information from purchasers for accounting and transaction completion purposes. Westbank may disclose personal information to legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations. Requirements for consent to collection, use, or disclosure of personal information vary depending on circumstances and on the type of personal information that is intended to be collected, used or disclosed. In determining whether consent is required and, if so, which form of consent is appropriate, Westbank will take into account both the sensitivity of the personal information at issue and the purposes for which Westbank will use the information. Consent may be express, implied (including through use of “opt-out” consent where appropriate), or deemed. For example, if an individual provides his/her mailing address and requests information regarding a particular product, consent to use the address to mail product information to the individual is implied. On giving reasonable written notice to Westbank, an individual may withdraw consent to the collection, use or disclosure of his or her personal information. Upon receipt of this withdrawal, Westbank will notify the individual of the likely consequences of withdrawing his or her consent. Except where otherwise required or permitted by law, Westbank will then stop collecting, using or disclosing the individual’s personal information.
3. Limits to the Collection of Personal Information
Except where required or permitted by law, Westbank will limit the collection of personal information to that which is necessary to fulfill the purposes for which it is collected. Personal information will be collected by fair and lawful means.
4. Use, Disclosure and Retention
Westbank will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Once the information is no longer required to fulfill its intended purposes, and is no longer required or permitted to be retained for legal or business purposes, it will be destroyed, erased or made anonymous. By “opting-in” the individual has given express consent to Westbank sending advertisements, mail, emails or text messages through the information provided, promotional messages such as newsletters, announcements, press releases and event invitations regarding their current and future products and services. By “opting-in” the individual consents to receiving calls or text messages by the selected means of contact by or on behalf of members of Westbank at that number to discuss their current and future products and services. Individuals may withdraw your consent at any time. Westbank may be reached by email at firstname.lastname@example.org, or at the following mailing address: Westbank Corp, Suite 501 - 1067 West Cordova Street, Vancouver, BC, V6C 1C7 - Attention: Marketing. Westbank may disclose certain personal information to third party service providers and to affiliated entities in order to carry out work on behalf of Westbank. Prior to making this disclosure, Westbank will take appropriate steps to ensure that such recipients safeguard the personal information and use the information only for authorized purposes.
Westbank will make reasonable efforts to ensure that any personal information collected by it, or on its behalf, is accurate and complete if the personal information is likely to be used by Westbank to make a decision that affects the individual to whom the personal information relates or if the information is likely to be disclosed to a third party.
Upon request, Westbank will make information available about its personal information policies and practices, and its complaint process.
8. Individual Access
Upon written request, with sufficient detail to enable Westbank to identify the individual and the personal information being sought, Westbank will inform an individual of the existence, use and disclosure of his or her personal information under Westbank’s control and will provide access to that information, unless otherwise prohibited or permitted by law. Westbank will respond to all requests within 30 days. Westbank may extend the time limit for a further 30 days, or, for a longer period, with the Privacy Commissioner’s permission or as otherwise permitted by law. Upon written request, an individual may request Westbank to correct an error or omission in the personal information that is under Westbank’s control. If Westbank is satisfied on reasonable grounds that a correction should be made, it will amend the information as requested as soon as reasonably possible, and it will send the corrected information to each organization to which it has disclosed that information during the year prior to the date of correction.
9. Challenging Compliance
An individual may direct a complaint concerning compliance with the Policy to Westbank’s Privacy Officer. The complaint must be in writing. Within a reasonable time of receipt of the complaint, the Privacy Officer will conduct an investigation into the compliant. The format of this investigation will vary depending on the circumstances and may or may not involve an interview of the complainant and/or Westbank employees conduct by the Privacy Officer. Within a reasonable time of conclusion of the investigation, the Privacy Officer will inform the complainant, either verbally or in writing, that the complaint is either: (a) denied (if, in the Privacy Officer’s opinion, it has no merit): or (b) allowed (if, in the Privacy Officer’s opinion, the complaint is valid). If the Privacy Officer allows the complaint, Westbank will take appropriate measure necessary to rectify the source of the complaint.
10. Removing Display/Advertisements from Your Device
Option A Go to the NAI website. Their site will scan your computer/device for any 3rd party display or advertisements. A list of any 3rd party ads will then be populated and from there you can select the checkboxes next to the ads that you would like to remove. This ensures that advertisements will not come back to your computer/device as it is not registered to receive them. Note, the NAI website is not associated with Westbank. Option B Manually access the cache and cookies of your browser and clear them. You will need to clear all to remove all 3rd party display advertisements.